Microsoft Dynamics 365 customer relationship management is the next edition of Microsoft's rapidly evolving cloud software-as-a-service CRM offering. The Dynamics 365 Business edition is optimized for small and medium-sized businesses (SMBs) with 250 users or less. The system includes commonly desired CRM Sales, Marketing, and Customer Service functionality combined with new Dynamics 365 for Financials.
A Midwestern craft brewery’s executive team determined they needed to streamline and consolidate the company’s sales data and process, so they called PSC to help them generate a plan to guide their internal team’s implementation of Dynamics CRM. Through the collaborative discovery process, the client decided to have PSC deploy CRM and the project evolved from basic relationship management to a valued field marketing and quality control system that the sales organization leverages daily to plan and execute its growth strategy.
PSC can help you focus on the development of specific relational business context and application while allowing the existing Dynamics 365 CRM platform to handle the user interface, core infrastructure, security, and technology stack.