Dynamics 365 CRM Newsletter 2019 Vol 2
In This Issue
  • Increase Training Effectiveness and User Adoption with Automated e-Learning
  • How to Customize Dynamics 365 in the New UCI
  • Dynamics 365 Voice of Customer Surveys Evolve Into Forms Pro
  • Review Contact and User Records with New Dynamics 365 Profile Cards
Increase Training Effectiveness and User Adoption with Automated e-Learning
Increase Training Effectiveness and User Adoption with Automated e-Learning

To help tackle the issue of training and user adoption, PSC has recently partnered with ClickLearn to make the tool available to PSC client companies.

How to Customize Dynamics 365 in the UCI

One of the very first things a Dynamics administrator has to navigate when they start using the latest Unified Client Interface (UCI) is: “Where is my settings area?!”.

How to Customize Dynamics 365 in the UCI
Microsoft Forms Pro
Dynamics 365 Voice of Customer Surveys Evolve Into Forms Pro

Dynamics 365 has received a new, easy to use update to replace its Voice of the Customer surveys. Microsoft Forms Pro will provide a more comprehensive survey solution that anyone in your organization can be enabled to utilize.

Review Contact and User Records with New Dynamics 365 Profile Cards

Fast information about contacts and users are easier than ever to review in the updated Dynamics 365 Customer Engagement’s Unified Interface with new profile cards.

Review Contact and User Records with New Dynamics 365 Profile Cards
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