Published on Friday, February 16, 2018
The close integration of Dynamics 365 with Outlook has always been an important feature of Microsoft’s CRM platform. Last summer 2017, Microsoft announced that the CRM add-in for Outlook would be replaced by the Dynamics 365 App for Outlook. It meant that even though it would still be supported, it would no longer be available beginning with Dynamics 365 version 10.0.
After receiving feedback from customers and partners about the impacts of that decision and the need for the add-in with older versions, the CRM team is reversing the sundowning of the widely used legacy Outlook add-in. The decision was made to ensure customers on older versions of CRM could update and maintain core functionality to minimize business impacts.
The policy reversal is an important decision by the CRM team for many customers because it ensures that the Dynamics 365 for Outlook add-in will continue to be released with Dynamics 365 and will provide the same Outlook integration experience as in earlier versions. The Outlook add-in will be supported in current and future versions of Dynamics 365 as well, including fixes and ongoing performance enhancements. While all current features will be supported, no new features are planned to be added to the COM add-in vs. the leaner, more modern app.
Microsoft reiterates the importance of adopting the Dynamics 365 app as an updated Office add-in, “Unlike COM add-ins, Office apps do not have any code physically installed on the user's device or Outlook client. They are easier to deploy and maintain, much more reliable, and work across platforms.”
While this announcement is good news for legacy Dynamics version users, PSC recommends updating the CRM and Outlook experience with the Dynamics 365 App for Outlook if your environment supports the update. The choice is important for many reasons including the reliability and efficiency of the app vs. the COM add-in and affects general user experience including Outlook performance, troubleshooting issues and support requirements, updated user interface in line with Office 365 Outlook, and future LinkedIn integration expected.
For more information and to determine the best course of action for your new or implemented system, contact the PSC Dynamics 365 CRM team.
Categories: Dynamics 365,dynamics crm,Outlook Add-In,Salesforce,Outlook