Lack of process mapping means your organization has a lack of clear understanding how your business functions as well as increased risk as your institutional knowledge resides with your employees and not your business:
Process mapping has many benefits beyond just having a diagram of your process, especially when the mapping is done using a centralized portal. We recommend using a tool to bring all of your disparate process documentation into a central location. This will provide the following advantages:
Lack of visibility and control over process variations is a complex and costly problem, resulting in inconsistent execution and standardized processes that just don’t meet local needs. Process mapping can make it easy to establish standardized processes, with controlled variations for organizations whose operations span multiple regions, customer groups, service offerings or those who have shared services operations supporting different business units.